If you are unhappy with your purchase you may return it to us in its original, new and unused condition within 30 days of purchase with a valid store receipt(excluding firearms and ammunition). Full manufacturer’s original contents and packaging must be included. We will give you a full refund for the purchase price (less any shipping fees and/or promotional discounts) as a refund onto the credit card that was used to pay for the original purchase. If paid by cash or check we will have to produce and mail you a manual company check which may take up to five (5) business days.
Online firearms or in store special order purchases, which are cancelled after shipped from the distributor to our store, or custom built by Highlander Firearms, or denied during the background check, are subject to a 20% restocking fee.
If you received an out of the box defective item, please contact the manufacturer directly first. If you run into an issue with the manufacturer please contact us and we will try to work out a solution if we have the item in stock. If you are missing parts you will also need to contact the manufacturer as we only stock complete products.
Ammunition — For safety reasons, we cannot take returns on loaded ammunition. There are no exceptions to this policy. If you have received ammunition that has issues you will need to contact the manufacturer directly. If you purchased Highlander Firearms manufactured ammunition we will work directly with you to resolve any defects at our cost. Note, there are federal guidelines manufacturers have to follow as damaged ammunition cannot be returned/shipped. Most manufacturers will make an issue right as they want to keep their good reputation.
Firearms — All firearms and firearms receiver components (complete receiver, barrels, etc.) sales are final. Please take time to inspect all firearms thoroughly BEFORE proceeding with the purchase/transfer. Once a new firearm is transferred to you it is considered used, even if unfired. If you need help with warranty repairs/issues we will be happy to help.